jilijoin Privacy Policy

1. Introduction

jilijoin ("jilijoin," "we," "us," "our") operates the online casino and sports betting platform accessible at jilijoin.vip. We are committed to protecting the privacy and personal data of every Filipino player who registers and plays on our platform. This Privacy Policy ("Policy") describes our data practices in detail and is intended to be read alongside our Terms & Conditions and Responsible Gaming Policy.

By registering a jilijoin account or using any of our services, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use jilijoin's services.

This Policy applies to all personal data collected through the jilijoin website, mobile-optimised browser experience, customer support channels, and any other touchpoint through which you interact with jilijoin.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilijoin is the Personal Information Controller in respect of the personal data collected through the jilijoin platform. This means jilijoin determines the purposes and means of processing your personal data.

jilijoin has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection law. Contact details for the DPO are provided in Section 16 of this Policy.

3. Personal Data We Collect

3.1 Registration & Identity Data

When you create a jilijoin account, we collect the following information:

• Full legal name (as it appears on your government-issued ID);
• Date of birth (to verify you are 21 years of age or older);
• Residential address (including barangay, city/municipality, province, and postal code);
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and PAGCOR requirements, jilijoin may collect:

• Copies of government-issued identification documents (Philippine passport, driver's license, SSS/UMID card, PhilSys National ID, or equivalent);
• Proof of residential address (utility bill, bank statement, or barangay certificate dated within 3 months);
• Selfie or live photo for facial verification purposes;
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account showing your registered name).

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment method references;
• GCash or PayMaya account reference numbers (we do not store full payment credentials);
• Bank account details where bank transfers are used (BPI, BDO, Metrobank);
• Betting history, game session data, and wagering records.

3.4 Technical & Usage Data

• IP address and approximate geolocation (country/region level);
• Device type, operating system, and browser information;
• Session timestamps, pages visited, and features used;
• Cookies and similar tracking technologies (see Section 8).

3.5 Communications Data

• Records of your communications with jilijoin customer support (chat transcripts, email correspondence);
• Feedback, survey responses, and promotional opt-in preferences.

3.6 Responsible Gaming Data

Where you use jilijoin's responsible gaming tools, we record your deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion status. This data is treated with the highest level of sensitivity and is used solely to enforce the restrictions you have set.

4. How We Collect Your Data

jilijoin collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey;
• Automatically: Through cookies, web beacons, and server logs when you browse the jilijoin website or use our platform;
• From third parties: From identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and, where applicable, from publicly available sources for AML screening purposes.

5. How We Use Your Personal Data

jilijoin uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jilijoin account, including processing deposits, withdrawals, and bet settlements;
• Identity verification: To verify your age (21+), identity, and residential address as required by applicable regulations;
• Legal compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, tax obligations, and other applicable Philippine laws;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct;
• Responsible gaming: To enforce deposit limits, loss limits, self-exclusion orders, and other responsible gaming measures you have activated;
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner;
• Platform improvement: To analyse usage patterns, conduct A/B testing, and improve the jilijoin platform experience for Filipino players;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time;
• Legal proceedings: To establish, exercise, or defend legal claims where necessary.

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, jilijoin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jilijoin (i.e., to operate your account and provide gaming services);
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations and PAGCOR requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

jilijoin does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, to process your deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML screening services that assist jilijoin in verifying player identities and screening against sanctions lists;
• Game providers: Software providers whose games are hosted on the jilijoin platform may receive anonymised session data for technical and fairness auditing purposes;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations;
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support providers who process data on jilijoin's behalf under strict data processing agreements.

8. Cookies & Tracking Technologies

jilijoin uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming tool configurations.
• Analytics cookies: Help jilijoin understand how players use the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you on the jilijoin platform. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilijoin platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

9. Data Retention

jilijoin retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, as required by Philippine AML regulations;
• Transaction and betting records: Retained for a minimum of five (5) years from the date of the transaction;
• Customer support communications: Retained for three (3) years from the date of the last communication;
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier;
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, unless required for longer periods for security or legal purposes.

Upon expiry of the applicable retention period, jilijoin will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes.

10. Data Security

jilijoin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption in transit: All data transmitted between your device and jilijoin's servers is protected using 256-bit SSL/TLS encryption;
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is encrypted at rest using industry-standard algorithms;
• Access controls: Access to personal data is restricted to jilijoin personnel and authorised third parties on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Penetration testing: jilijoin conducts regular security assessments and penetration tests to identify and remediate vulnerabilities;
• Incident response: jilijoin maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jilijoin will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.

11. Your Data Privacy Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by jilijoin:

To exercise any of these rights, please contact jilijoin's Data Protection Officer using the contact details in Section 16. jilijoin will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, in which case jilijoin will notify you of the extension and the reasons for it.

If you are not satisfied with jilijoin's response to your data privacy request or complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

12. Children's Privacy

jilijoin's services are strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing online gaming. jilijoin does not knowingly collect personal data from individuals under the age of 21.

If jilijoin becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately closed, all data will be deleted in accordance with applicable law, and the matter will be reported to the appropriate authorities where required. If you believe that a minor has registered a jilijoin account, please contact us immediately at [email protected].

13. International Data Transfers

jilijoin's primary operations and data storage are based in the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where jilijoin uses cloud infrastructure or third-party service providers with operations in other jurisdictions.

Where personal data is transferred outside the Philippines, jilijoin ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms.

14. Third-Party Links

The jilijoin platform may contain links to third-party websites or services. This Privacy Policy applies solely to data collected by jilijoin through the jilijoin platform. jilijoin is not responsible for the privacy practices of any third-party websites or services, and we encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

jilijoin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, jilijoin will notify registered players via email or an in-platform notification at least seven (7) days before the revised Policy takes effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of jilijoin's services after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised Policy, you must stop using jilijoin's services and may request account closure as described in our Terms & Conditions.

16. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jilijoin's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: Data Privacy Request – [Your Full Name]
• Support Hours: 8:00 AM – 12:00 MN PHT, daily
• Response Time: Within 30 days for formal data subject requests; within 5 business days for general privacy queries